Cancellation Information

We just received the following from Sunday River for anyone looking to cancel their trip:

Due to the advisories by Canadian and US government, I expect quite a few people, if not all, will want to cancel their trip. Please call the reservations hotline and you will be walked through the process. You may have to call guest services about the March passports.

Sunday River understands the need to change arrangements due to health concerns and want to accommodate as best they can.

Lodging

Upon request, any guest with an existing reservation or making a new reservation for the period of March 13 to April 30 will be allowed to carry a credit for the value of their reservation for one year. We are effectively providing our Trip Protection benefits to any guests with an existing or new reservation during this arrival window.  Contact point is 800-543-2754.  Credits will remain in guest account in SMS.

March Passports

Upon request, any Canadian guest who purchased a March Passport and has not picked it up will be allowed to carry a credit for their passport to next season.  Passports will not be transferrable from the original purchaser and credits will be valid only toward the purchase of 2021 Passports. Contact point is guestservices@sundayriver.com.  Credits will remain in guest account in RTP.

Pre-purchased Lift Tickets

Upon request, any guest who pre-purchased a lift ticket online through sundayriver.com for arrival dates beginning March 13 through the end of the season will be issued a gift card for the value of their ticket purchase. Gift cards can be used to purchase tickets or other pass products online or at the resort. Tickets purchased through third parties / OTAs would fall under their respective policies.  Contact point is guestservices@sundayriver.com.  Gift card number will be emailed and backup kept in ticket office.

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